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Teknisk support
Kontakt support
Vores support er åben fra 8:30 til 17:00 og du kan nå os på +46 (8)-660 82 10 eller support@eastcoast.se.
Fjernsupport
Nogle gange er vi nødt til at koble os til computeren for at foretage fejlfinding eller rette problemer. Så vi bruger programmet TeamViewer som du kan downloade ved at trykke på ikonet nedenfor.
Download
Kunder med supportaftale kan altid hente den nyeste version af EastCoast Visit software fra vores FTP-server: ftp.eastcoast.se
Kontakt os for login-oplysninger og indtast dit kundenummer som reference.
Manualer
Link til brugervejledning og installationsvejledning (åbner i et separat vindue).
Brugernavn og adgangskode kan du få oplyst ved att ringe +45 89 87 42 02 eller skrive til support@eastcoastsolutions.com. Angiv dit kundenummer eller aftalenummer.
HELPSECTION
Label printer
Symptom: There is no visitor label
A. Power turned on? Does an empty label come out if you press the feed button? Is the printer online in the Control Panel? The USB cord is in both computer and printer properly?
B. If everything above works, it is probably a service that has stopped and needs to be restarted. Enter the services (services) and restart the service "EastCoast Visit Label Printer". This service is available on the computer to which the printer is connected (with the USB cable)
Barcode reader / QR-reader
Symptoms: Visitors are not logged out when scanning
A. Does it beep when scanning? If not try connecting to another USB port on your computer.
B. The service "EastCoast Visit Barcode Reader" has stopped and needs to be restarted. Enter the services (services) and restart the service "EastCoast Visit Barcode Reader". This service is available on the computer to which the scanner is connected (with the USB cable).
C. Make sure it has a com port assigned. Open the Barcode Reader program and check that the scanner is included in the drop list with a com port number after it.
Receptionist Console
Symptoms: The program cannot be started. Error message comes up
A. If you click on Technical info in the error message and it says "Access to the path" Global reception3.exe 'is denied. ", The problem is that several people are logged in simultaneously. Log out all others and try to start the program again. Restarting the computer may also help.
B. If you click on Technical info in the error message and it says "The server was not found or was not available." The client cannot access the database or the computer where the EastCoast Visit Server application is installed. Run the programs "Configure Database Connection" and "Configure Server connection". There is a test button on both. It checks that there is a valid connection. If not it's usually network-related. Contact internal IT.
Guest Console
Symptoms: The program cannot be started, the payroll box comes up
A. If the password box says "EastCoast Visit cannot start, please enter password", then the computer has problems reaching the database. Try logging in with another account to get out to Windows and troubleshoot the network. Start by running the programs "Configure Database Connection" and "Configure Server connection". There is a test button on both. It checks so you have connection.
Server
Symptoms: Notification are not sent. Scheduled AD sync does not work. Automatic logout does not work
A. Most problems stem from the "EastCoast Visit Server" service being stopped / suspended. Restart the saervice. Enter the services (services) and restart the service "EastCoast Visit Server". This service is available on the computer on which the Server application is installed. Check from a client (run the Configure Server connection program) and see what it says for computer names under the "hostname or IP address" field