The challenge
Discovery has a modern office and is staffed in the entrance most times of the day. They have many visitors during the day and a lot of people in circulation.
There is a lot of movement in the premises during the day and the employees do not necessarily sit in their place all the time but move between their own workplace, colleagues' workplaces and meeting rooms. In order for visitors to easily get hold of their host, a simple and automated solution is needed that notifies a visitor and at the same time lets them in.
Last but not least, it is required from a fire safety perspective that Discovery has an eye on its visitors during an evacuation.
The solution
We proposed a fully automated and cloud-based solution for Discovery where the introduction process is short and the ability to scale up with more sites is fast as that aspect was also included as a requirement.
An iPad was set up in the entrance where visitors can easily check in upon arrival. The majority of guests are pre-booked and receive a welcome email with directions and a QR code which they then use to check in quickly.
In connection with check-in, a notification is sent to the recipient of the visit, who in turn can confirm that he is on his way. In the meantime, the guest can relax in the lobby and perhaps enjoy a cup of coffee while waiting for pick-up.
Results
Discovery's overview of its visitors to the office has been drastically improved. The visitor is quickly picked up from the lobby by his or her receptionist, as a notification is sent after check-in. This has relieved the receptionists to a large extent. Furthermore, security officers now have full control of all visitors in the event of an evacuation situation using the EastCoast mobile app.
