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Tech Support
Contact support
Our support line is open 8:30am - 5:00pm (CET/CEST) at +46(8)-660 82 10 or support@eastcoast.se.
Remote assistance
Sometimes we have to connect to your computer to troubleshoot or correct problems. In those cases we use the program TeamViewer. You can download it by clicking on the icon below.
Download
Customers with a valid support and license agreement can (without cost) download the latest version of the EastCost Visit software.
Contact us for login information. Make sure to state your customer number as reference.
Documentation
Link to the user manual and installation manual (opens in a separate window).
Username and password is obtained from +46 (8)-660 82 10 eller support@eastcoast.se. Please state your customer number or policy number.
HELPSECTION
Label printer
Symptom: There is no visitor label
A. Power turned on? Does an empty label come out if you press the feed button? Is the printer online in the Control Panel? The USB cord is in both computer and printer properly?
B. If everything above works, it is probably a service that has stopped and needs to be restarted. Enter the services (services) and restart the service "EastCoast Visit Label Printer". This service is available on the computer to which the printer is connected (with the USB cable)
Barcode reader / QR-reader
Symptoms: Visitors are not logged out when scanning
A. Does it beep when scanning? If not try connecting to another USB port on your computer.
B. The service "EastCoast Visit Barcode Reader" has stopped and needs to be restarted. Enter the services (services) and restart the service "EastCoast Visit Barcode Reader". This service is available on the computer to which the scanner is connected (with the USB cable).
C. Make sure it has a com port assigned. Open the Barcode Reader program and check that the scanner is included in the drop list with a com port number after it.
Receptionist Console
Symptoms: The program cannot be started. Error message comes up
A. If you click on Technical info in the error message and it says "Access to the path" Global reception3.exe 'is denied. ", The problem is that several people are logged in simultaneously. Log out all others and try to start the program again. Restarting the computer may also help.
B. If you click on Technical info in the error message and it says "The server was not found or was not available." The client cannot access the database or the computer where the EastCoast Visit Server application is installed. Run the programs "Configure Database Connection" and "Configure Server connection". There is a test button on both. It checks that there is a valid connection. If not it's usually network-related. Contact internal IT.
Guest Console
Symptoms: The program cannot be started, the payroll box comes up
A. If the password box says "EastCoast Visit cannot start, please enter password", then the computer has problems reaching the database. Try logging in with another account to get out to Windows and troubleshoot the network. Start by running the programs "Configure Database Connection" and "Configure Server connection". There is a test button on both. It checks so you have connection.
Server
Symptoms: Notification are not sent. Scheduled AD sync does not work. Automatic logout does not work
A. Most problems stem from the "EastCoast Visit Server" service being stopped / suspended. Restart the saervice. Enter the services (services) and restart the service "EastCoast Visit Server". This service is available on the computer on which the Server application is installed. Check from a client (run the Configure Server connection program) and see what it says for computer names under the "hostname or IP address" field